Privacy Policy

Effective Date: 9/1/25

Thank you for visiting Rental Pal (“we,” “us,” “our,” or “rentalpal.net”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website, communicate with us through other channels including SMS, or call our business phone number.

1. Information We Collect

Personal Information: When you visit rentalpal.net, submit a form, call our business phone number, or inquire about a rental property, we may collect information you voluntarily provide, such as your:

• Name
• Email address
• Phone number
• Mailing address
• Other form submissions (e.g., rental inquiries, maintenance requests)

Device & Usage Information: We may automatically collect technical data including:

• IP address
• Browser type and version
• Operating system
• Referral URLs
• Site interaction data (pages visited, clicks, time on site)

2. How We Use Your Information

We use your information to:

• Manage rental property inquiries and applications
• Coordinate move-in dates, scheduled appointments, and showings
• Respond to maintenance inquiries and requests
• Provide customer support
• Communicate with you about updates or services
• Send marketing and promotional messages via email, SMS, or phone (with your consent)
• Improve our website functionality and user experience
• Protect against fraud and misuse of our systems

3. SMS Communications & Consent

By submitting your phone number via our website, affiliated third-party platforms, or by calling our business phone number, you consent to receive SMS communications from Rental Pal regarding rental properties, maintenance inquiries, move-in dates, and scheduled appointments. Message frequency varies. Message and data rates may apply. You may opt out anytime by replying “STOP.” For help, reply “HELP” or contact us at apartments@rentalpal.net or (314) 789-8161.

We maintain detailed opt-in records, including timestamps, phone numbers, and the source of consent (e.g., our website, phone calls, or authorized partners).

We do not share or sell your mobile number or SMS opt-in consent to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information in the following limited circumstances:

• Service Providers: We work with trusted vendors to support operations (e.g., payment processors, communication platforms, property management tools).
• Legal Compliance: We may disclose information if required by law or government request.
• Business Transfers: In case of a business sale or merger, user information may be part of transferred assets.

We never sell your mobile number or personal information to unaffiliated third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience, analyze website usage, and deliver personalized content. You may disable cookies in your browser settings, though some site features may not function properly.

6. Your Rights

Depending on your location, you may have rights to:

• Access or update your personal data
• Request deletion of your data
• Withdraw consent at any time
• Opt out of marketing communications

To exercise any of these rights, email us at apartments@rentalpal.net.

7. Data Security

We implement reasonable security measures to protect your data. However, no system can guarantee complete security over the internet.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: apartments@rentalpal.net Phone: (314) 789-8161